Welcome to the Desku Help Centre

Set up your Desku helpdesk step by step, from creating your account and connecting your inbox to adding agents and training EVA AI.

Stay on top of every ticket with Desku notifications. Learn how to set up and customize email alerts for your team and customers.

Explore the core features of Desku’s AI helpdesk, from the shared inbox and live chat to ticketing, automation, and EVA AI.

Automate your daily ticket workload with Desku's interesting background automation engine

Eva is AI Assistant that will help your store to elevate it to the next level. Explore right away!

Know every feature of Desku that streamlines the helpdesk support for your business.

Managing customers is quiet a task and thus it is easier with the Desku. In this articles, one will know how can you easily manage your customers with Desku.

Get in touch with your customers instantly with Live Chat. Do not let your customers wait for support agent's reply, instead get in touch instantly.

A self-service portal that helps customer to help themselves with the basic queries without interaction with the support agents.

Know from where you can make changes in the helpdesk and totally customize your helpdesk support system.

Learn how to run your Desku helpdesk day to day, from organizing tickets and conversations to helping your support team work faster.

Carry the smooth workflow by simply integrating it with the third party apps available in the Desku. Get everything under one roof and enjoy the seamless integration.

The bespoke app lets you present third-party data—such as client details, revenue, and order info—on ticket, contact, and chat pages.

Loading the Desku JavaScript library provides an desku JavaScript object that responds to a few methods. These allow you to update users without a page refresh and interact with the messenger window.

Send emails to customers without missing out. Follow up timely by getting reminders. A step ahead for bringing faster resolution

Articles which guide you navigating with the new updated UI or features

Manage tickets anywhere with the Desku mobile app for Android and iOS and the Windows desktop app. Learn how to install and use them.